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Medication & Prompter Pillbox Guide

Step 1: Download the App

Connected Caregiver icon

The first step to setting up the medications and the Prompter Pillbox is to download the app on the phone of the caregiver.  The app is available for free on both Android and Apple phones.

Google Play Store Icon
Apple App Store icon

Step 2: Login to Your Account

When you open the app, the first step is to sign into your account.  Tap on the "Sign in" on the bottom of the screen.

On the next page you will need to login to your account using the email and password you selected when you purchased the Prompter Pillbox.

A screenshot showing how to create a new account in the Safety Plus app
The sign in screen

Step 3: Contact Information for Reminders and Alerts

The Safety Plus welcome screen
A screenshot showing contacts in the Safety Plus app
A screenshot showing how to load contact information in the app

Once you have logged into your account, you first need to add contact information to the user profiles for everyone whom you wish to get reminders or alerts from the Prompter Pillbox.

Navigate to the Care Circle Page

Tap the Care Circle Icon on the top right of the app.

Edit a Profile

As the Primary Caregiver, you can tap on and edit any profile, while the Loved One or any invited Caregivers can edit only their own profiles.

Tap on the profile you wish to edit, and then tap the "Edit" on the top right of the page.  While most fields are optional, we do recommend adding a cellphone number and/or an email for any user who you wish to get reminders or alerts.


Step 4: Navigate to Medication, then Schedules

The next step to setting your Prompter Pillbox is to navigate to the medication section by tapping the back button in the upper left on the Care Circle screen, and then by tapping on the medication icon on the bottom of the app screen.


Once on the main Medication screen, tap the slider at the top to leave medication view and enter schedule view.  You can then tap the Blue + icon to add your first Schedule.


A screenshot of medication reminders on the app
A screenshot of medication reminders on the app

Step 5: Define a Schedule

A screenshot of how to add a new schedule


What is a "Schedule"?

Schedules are periods of time you plan for or expect a person to take their medications.  You can think about them as the periods of time you expect a user to open the pillbox to get pills.

An example: A Loved One takes 3 different medications, and takes them all twice a day, morning and evening.  In this case they would have 2 Schedules.  The fist for the time in the morning when they take their pills, and the 2nd for the time in the evening when they take their pills.

Creating A Schedule

To create a schedule you will need to enter a few bits of information.

First is the  Schedule Name This is the name you will use to refer to this schedule. (examples include "Morning Pills", "Evening Pills", "Once Weekly Pill, etc.)

Next is a series of variables organized into a narrative.  Just fill in the blanks in the statement to configure the schedule details.

    1. Frequency is how often the schedule runs, the most common settings are daily or weekly, but other options are available
    2. Select a Time lets you pick the two times that define the start and end of the schedule time.
      1. An example: if your loved one commonly takes their morning medications at 7:30, you might select the times 7:00am & 8:00am  This way she can take the pills at any time between 7am and 8am, with it still counting as within the schedule.
    3. Select Tracker This should be defaulted to your Prompter Pillbox already, but in case you want to set a schedule that IS NOT tracked by the prompter (such as injectables) you can deselect the Prompter Pillbox.
    4. Reminder Time This is how many minutes before the schedule ends that we remind the loved one to take their medications.
      1. In the above example where the schedule is between 7am and 8am, if the Reminder Time is set to 15 minutes before the end of the schedule the reminder would be 7:45.  With these settings, if the prompter has not detected an interaction by 7:45, it will send the Loved One a reminder.

Next we have the Reminder Settings, this is where you select the method for sending the Loved One a reminder based on the Reminder Time.

After that we have the Alert Settings, this is where you select the method for sending the Caregiver an Alert if no interaction is detected by the end of the Schedule.  In the above example where the Schedule is between 7am and 8am,

Optional information.

First Medications. This is where you select which medications and in what quantity are are included in this Schedule.  To make the best use of this field, you will need to add all of your Loved One's medications by clicking the blue plus button on the Medications screen in Step 2.  We recommend new users fill out all the schedules first before adding the medications.

The Custom Notes field is a place to put any notes or information you may find important or useful.

Save the Schedule

To finalize and save the Schedule, tap the "Save Schedule" button at the bottom of the screen, or the top right of the screen.

Step 6: Add Medications to the Profile (Optional)

Navigate back to the Medication Page, then Tap the + button to add a new medication to your loved one's profile.

On this next screen you will see a number of variables:

Photo:  Click "+ Add Medication Photo" to take a picture of the medication. This can be very helpful if someone in your Care Circle ever has to handle your Loved One's medication.  If the medication is a pill, many find it helpful to place two of the pills next to each other, one facing up and one facing down. Note that a photo may be added from the drug bank automatically if you select your medication from the popup in the "Name" section below.

Name: This is the name of the medication. You can use the brand name or the technical name.  While you are Typing the name, we try to find the exact medication from the drug bank database, and give you options to select from.  Selecting the medication from the popup is needed for interaction alerts.

Prescription or Over The Counter: Medication types include Prescription or Over the Counter (OTC). Prescription drugs are those that a doctor has prescribed and must usually be obtained from a licensed pharmacist. OTC medications are those that can be picked off the shelf and paid for at a regular checkout.

Dosage:  This variable is broken down into two parts, a number you type in, and a unit type you select.  While most pills come listed in Milligrams (mg), many other medications can come in all shapes and sizes.

      • Microgram (mcg)
      • Milligram (mg)
      • Gram (g)
      • Millimeter (ml)
      • Drops
      • Patch
      • Unit

This is NOT the dosage your Loved One takes, but the dosage the medication comes in.  For example, if your Loved One takes two 500mg pills of medication for a total of 1000mg, you would enter the dosage of the medication as 500mg.  (The number of pills can be selected when adding a medication to an existing Schedule)

Optional Notes

Prescribing Physician:  This can be manually entered, or you can select a contact from Professionals section of your care circle.

Pharmacy: This can be manually entered, or you can select a contact from the Professionals section of your care circle, or you tap the Globe and Magnifying glass icon to preform a search and select the correct pharmacy from a list.

Custom Notes:  This is where you can leave all sorts of extra information that can be helpful.  Does the medication need to be taken with a meal? does it need to be spaced far enough from another medication?  Perhaps it is a monthly shot that has strong side effects you want to warn your care circle of.  Anything you can or want to include about the medication can be placed here.

Save the Medication

To finalize and save the Medication, tap the "Save Schedule" button at the bottom of the screen, or the top right of the screen.


Repeat These steps for each medication your Loved One takes.  We recommend adding those that they take only occasionally such as Tylenol, NyQuil, or even Vicks VapoRub.  In this way you will get more use out of the Drug Interactions feature.

Screenshots of the Safety Plus app

Step 7: Setting up your Prompter Pillbox

The Prompter Connected Pillbox
  1. Remove the Prompter from your box
  2. Remove the Batteries, Pen, and Stickers from under the Prompter
  3. Many users can sufficiently label their prompter pill doors with the stickers included, for those that have more complicated schedules, we include a dry erase marker than can be used on the doors.
  4. With everything labled, close your Prompter Pillbox

Step 8: Load the Batteries into your Prompter

  1. Hold the prompter upside down in your off hand oriented so that the barcode is furthest from your body.
  2. Place your dominant hand over the battery door.
  3. Push down and forward with your palm to slide the battery door to the unlocked position, as seen here.
  4. Once the battery door is in the unlocked position lift it away to expose the 3 battery positions.
  5. Place all 3 AA batteries
  6. Replace the battery door by placing it flush with the pillbox in the unlocked position
  7. Slide the battery door back into the locked position.
How to access the Prompter pill door

Step 9: Setting up the Hub

  1. Remove the cellular hub from its box
  2. Select a location that the pillbox is most likely to be kept or used.  (For most this is the Bathroom, Bedroom, or Kitchen, but the key is to select the location that the pill box is most commonly used or stored.)
  3. Connect the hub to its power cable and plug the hub into an outlet in that area.
  4. Make sure that you plug the hub in AFTER you put batteries into your Prompter.  (if you did this out of order, simply unplug the hub, wait 10 seconds and plug it back in)

Congratulations! Your Prompter is setup.

If you have any additional questions please check out our Self Help Knowledge Base