Frequently Asked Questions
SPEAK TO AN EXPERT: (877) 774-4363General Questions
To get started with your monitoring service, simply download the Connected Caregiver app from the Google Play Store or the Apple App Store on your smart phone. The first time you open the app, you will be guided through creating your account.
Connected Caregiver’s safety monitoring is for any loved one who may be at risk for sudden falls or other emergency situations.
Our health monitoring service features a collection of smart devices that can easily monitor a number of health condition your loved one may be managing:
- Heart disease
- Coronary artery disease
- Stroke
- Hypertension
- COPD
- Diabetes & prediabetes
- Obesity
Connected Caregiver will send you an alert as soon as it detects your loved one has an emergency like a fall, has missed a reading, or has a result that falls outside the target range set by you (ideally with guidance from your loved one's doctor).
Connected Caregiver offers 4G-enabled smart devices that automatically sync your vitals with the app. To add smart devices, visit the “Manage Devices” section of the Connected Caregiver app.
No problem! From the login screen tap the “forgot your password” link. You will receive an email with simple one step instructions for changing your password. If you have any trouble, just give us a call at 877-774-4363 for help.
Please call customer support at 877-774-4363 for help.
Setup and Account Questions
To get started with your monitoring service, simply download the Connected Caregiver app from the Google Play Store or the Apple App Store on your smart phone. The first time you open the app, you will be guided through creating your account.
Please call customer support at 877-774-4363 for help.
No problem! From the login screen tap the “forgot your password” link. You will receive an email with simple one-step instructions for changing your password. If you have any trouble, just give us a call at 877-774-4363 for help.
To set up your alert preferences, select “Tracking” from the footer menu, then select the gear icon in the top right corner to turn on the specific tracking cards for which you would like to receive notifications.
From the tracking menu, select the bell icon associated with each tracking card to configure threshold alerts and missed reading alerts for that card.
Select “Tracking” from the footer menu, then select the gear icon in the top right corner to turn on the specific tracking cards for which you would like to set thresholds.
From the tracking menu, select the bell icon associated with each tracking card to configure threshold values for that card.
Users have access to a variety of alerts:
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- Care Essentials: Users can specify threshold settings (i.e. vital target ranges), missed reading settings (i.e. the cutoff time and frequency expected for readings to be completed), as well as alerts for missed medication schedules
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- Safety Monitoring: Users can specify the care essentials details above plus alert settings for falls, SoS button presses, first motion of the day, geofence boundary breaks, battery levels, and steps.
Safety Monitoring Questions
You can remove the lanyard by twisting and pulling the silver clip at the top of the pendant. Then, pull the lanyard and clip away from the device. Once the lanyard has been removed, you can press the belt clip onto the back of the pendant until you hear a click.
When the pendant detects a fall, you will first hear the recording: “Fall detected, hold the call button to cancel.” If you do not need assistance, you can hold down the call button within a few seconds to cancel the alarm, and you will not connect with the emergency services specialist. When the alarm is canceled, you will hear the recording: “Fall detection canceled.” We cannot guarantee that the service will always accurately determine a fall. It’s advised that you always press the button if you need help.
For emergency calls, press and hold the Call Button until the light turns blue. After a brief delay, you’ll hear a voice message and ringing. A specialist will answer the call and can send emergency services or a Loved One to you if there is an emergency.
It’s recommended that you clean the device weekly using a soft cloth such as an eye glass cleaning cloth. To do so, gently rub the gold contacts on the pendant and charging cradle to remove dirt, oil, and debris.
Our monitoring services operate 24/7 to ensure you have the support you need during an emergency!
In the Connected Caregiver app, tap the “Care Circle” icon in the top right corner of the screen (it looks like a person’s silhouette). From there, you can add members to the care circle by tapping the “+” icon.
Each member of the care circle is responsible for adding their own contact information and configuring their own alerts from the “Tracking” section.
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